Top 10 Frequently Asked Questions
Will you come quickly?
We are on call 24 hours per day, 7 days per week, 365 days per year, and have never failed to turn up to a call out. Our fully manned office staff are there to communicate with you and organise our multiple two person teams so they get to you as quickly as possible.
Will there be a mess?
The very nature of clearing drains or blockages may cause some mess or disruption, however our professionals are committed to minimising this.
Will you clean up and take your rubbish away?
We are licenced to dispose of waste and for over 30 years our reputation has been built on workmanship pride and customer service; intrinsic values that drive us to tidy, clean and remove.
Will your Engineer tell me the truth about the issues?
We are honest professional people, delivering an honest professional service, proven through repeat customers including local authorities, plus our Service Manager is available to speak to.
Will it be expensive?
Every job is unique, and with our wealth of experience we commit to properly assess the job at hand and offer you the ‘very best value’ in terms of money, time and workmanship standards.
How much disruption will there be?
Our purpose is to minimise disruption, and why our service is so flexible with 24/7 emergency call out, fully equipped vans with CCTV inspection, and remedial equipment fit for purpose.
How can we stop it happening again?
We believe that prevention is always better than cure, just one of the reasons why so many clients, who value their money & time, should rely on our preventative maintenance contracts.
Are your team and equipment experienced and capable?
Our skilled engineers have probably solved every conceivable drainage problem imaginable, and with our continual investment into technology and fully equipped vans, you can be sure we are proficient.
Is it going to be the end of the problem?
It is in our nature to analyse the root cause of an issue and not simply repair the effect, so we commit to always advise on the best remedial actions and communicate preventative measures.
When do I need to, and how do I, pay you?
We will always provide an initial estimate when you call in to book a call out, at which time our diligent engineers will communicate any further remedial works required before acting, and you pay them upon completion. For larger works our Service Manager will visit and provide a quotation, our office will then follow up with an invoice for payment expected within 14 day of receipt of invoice.
Find Us
